Quotations/Customer Service Specialist – Livonia, MI

Sigma Luminous is an LED luminaire manufacturer based in Livonia, Michigan. We service the industrial and commercial markets with exterior and interior LED lighting. We strive to provide LED lighting solutions that deliver premium benefits for our customers.

Our core values are used as a yardstick for our business, and our culture is built around them. We take them very seriously and expect you to as well. If they resonate with you, you’re likely a good fit for us! They are integrity, professionalism, entrepreneurial spirit, empowerment, and work/life balance.

Sigma Luminous is currently hiring a Quotations/Customer Service Specialist based in Livonia, Michigan.

We expect candidates to have 5 years of experience in a similar role either in the lighting or electrical industries.

Mission: Maintain the relationship between the organization and its field sales representatives.

Key Responsibilities:

  • Support the Sigma Luminous Regional Sales Managers and the organizations independent manufacturer’s sales representatives.
  • Support all sales quoting activities and provide product and marketing materials to the field.
  • Act as the office liaison for the traveling regional sales teams.
  • Daily duties include (but not limited to): entry of sales orders, communication of shipping information, processing customer returns, and managing warranty claims.
  • Additional responsibilities include: generating sales documents and investment proposals for customers

Competencies:

  • Strong customer service skills
  • Excellent communication skills, verbal and written
  • Highly organized
  • Ability to prioritize
  • Sense of urgency
  • Attention to detail
  • CRM experience, preferably in Salesforce
  • ERP experience
  • Professional phone etiquette
  • Strong Microsoft Office + computer skills, general technology
  • Preference will be given to candidates with a Bachelor’s Degree

Date Posted: 2/13/2017

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Position At A Glance

Job Type : Full time
Suggested Experience : Customer service or similar field for 5 years or less.
Location: Livonia, MI
Education: Bachelor’s Degree preferred
Date Posted: 2/13/2017

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