Sigma Luminous will acknowledge receipt of PO within 1 business day of receipt, and may reject any purchase order with due cause
Purchase Orders may be cancelled by customer at no cost if cancellation is received within 5 business days of PO acceptance and order has not shipped, pending approval from Sigma Luminous. After this date a cancellation fee of 30% is imposed.
Sigma Luminous offers net30 trade credit for qualified buyers upon filling out a credit application
A 2% LATE FEE will be added to all invoices past their agreed upon due date.
Sigma Luminous accepts VISA, Mastercard, Discover, & American Express as a payment option in lieu of setting up a trade account
All orders above $100,000 require a 30% deposit upon issuance of PO
30 Day Lighting Trial Policy
Trial orders must be pre-paid with credit card unless customer has open credit terms with Sigma Luminous
If customer has approved credit terms, a PO must be issued, with the notation “30-day trial sample” listed
After the 30 days has elapsed the lighting sample may be kept or returned for a full refund
Contact Sigma Luminous to receive an RGA number and a return packing slip
Sigma Luminous cannot guarantee the timely receipt and refund for items shipped without authorization or RGA documentation
The item must be shipped within 10 days after the conclusion of the trial period to be eligible for a refund and tracking information must be sent to email@example.com
All lighting samples will be inspected upon receipt and refunds will only be processed for samples returned without any damage or visible wear/tear
When a PO is issued for the trial the invoice will either be due according to the terms stated on the invoice or will be credited once the parts are received and inspected
When a credit card is used to purchase the sample and the sample is returned, the credit card will be refunded once the item is received and inspected
The customer is responsible for all shipping costs associated with the 30-Day Trial program and the costs are non-refundable
Lighting items returned are subject to Sigma Luminous’ Lighting Restocking Policy:
Returned within 60 days of invoice date – 30% restocking fee
Returned after 60 days of invoice date – no refund
Customized orders are subject to management’s discretion on a case by case basis and may change at any given time
Poles and pole accessories are subject to Sigma Luminous’ Pole Restocking Policy:
For all Straight Steel and Straight Aluminum poles, there is no fee associated with the cancellation of an order before production has started, a 50% restocking fee will apply once production has begun, and a 100% restocking fee will apply once powder coat has been applied.
For all other Pole products, there is a 25% fee associated with the cancellation of an order before production has started, a 50% fee will apply once production has begun, and a 100% fee will apply once powder coat has been applied
Contact Sigma Luminous for a copy of warranty documents pertaining to the product purchased
Contact Sigma Luminous or the local sales representative to assist in the troubleshooting process
Upon finding out what part is required, a replacement purchase order may be required reflecting the product and pricing
Upon shipment, an invoice will be issued to the original customer
A shipping return label and packing slip will be provided to facilitate the process if applicable
Defective lighting products must be received within 30 days of shipment
Upon receipt, inspection, testing, and evaluation will be performed to find the cause for the defect and Sigma Luminous will notify customer of the result
Defective item under warranty – credit issued to customer
Damaged from misuse, improper installation/wiring – no credit
Working under designed specifications – standard return policy applies or product(s) returned to customer
Sigma Luminous is not responsible for the charges involved in replacing defective items, such as labor, lifts, equipment rentals etc.
High failure rates are evaluated on a case by case basis and are up to the discretion of Sigma Luminous Management.