Sigma Luminous Terms and Conditions2018-09-28T18:13:43+00:00

PURCHASING TERMS

  • Ground Freight allowed on lighting orders $1,500 or above shipping within the continental U.S.
  • Ground Freight allowed on pole orders $2,000 or above shipping within the continental U.S.
    • Advance shipment of anchor bolts is not included in freight allowed; customer will be notified of shipping options prior to shipment and is responsible for subsequent charges
  • Ground Freight allowed on lighting orders $2,000 or above shipping to Canada
    • Sigma Luminous will act as broker for Canadian customers
  • Lighting and pole orders cannot be combined to meet freight allowed threshold
    • Value per shipment applies when requests to split order into multiple shipments are made
  • Customer must provide a Purchase Order if interested in initiating order
  • Please email all purchase orders to sales@sigmaluminous.com
  • Sigma Luminous will acknowledge receipt of PO within 1 business day of receipt, and may reject any purchase order with due cause
  • Purchase Orders may be cancelled by customer at no cost if cancellation is received within 5 business days of PO acceptance and order has not shipped, pending approval from Sigma Luminous
  • Sigma Luminous offers net30 trade credit for qualified buyers upon filling out a credit application
  • Sigma Luminous can also take payment via VISA, Mastercard, Discover, & American Express

30 Day Lighting Trial Policy

  • Trial orders must be pre-paid with credit card unless customer has open credit terms with Sigma Luminous
  • If customer has approved credit terms, a PO must be issued, with the notation “30-day trial sample” listed
  • After the 30 days has elapsed the lighting sample may be kept or returned for a full refund
  • Contact Sigma Luminous to receive an RGA number and a return packing slip
    • Sigma Luminous cannot guarantee the timely receipt and refund for items shipped without authorization or RGA documentation
  • The item must be shipped within 10 days after the conclusion of the trial period to be eligible for a refund and tracking information must be sent to sales@sigmaluminous.com
    • All lighting samples will be inspected upon receipt and refunds will only be processed for samples returned without any damage or visible wear/tear
  • When a PO is issued for the trial the invoice will either be due according to the terms stated on the invoice or will be credited once the parts are received and inspected
  • When a credit card is used to purchase the sample and the sample is returned, the credit card will be refunded once the item is received and inspected
  • The customer is responsible for all shipping costs associated with the 30-Day Trial program and the costs are non-refundable

Restocking Fees

  • Lighting items returned are subject to Sigma Luminous’ Lighting Restocking Policy:
    • Returned within 60 days of invoice date – 30% restocking fee
    • Returned after 60 days of invoice date – no refund
    • Customized orders are subject to management’s discretion on a case by case basis and may change at any given time
  • Poles and pole accessories are subject to Sigma Luminous’ Pole Restocking Policy:
    • For all Straight Steel and Straight Aluminum poles, there is no fee associated with the cancellation of an order before production has started, a 50% restocking fee will apply once production has begun, and a 100% restocking fee will apply once powder coat has been applied.
    • For all other Pole products, there is a 25% fee associated with the cancellation of an order before production has started, a 50% fee will apply once production has begun, and a 100% fee will apply once powder coat has been applied

Warranty Policy

  • Contact Sigma Luminous for a copy of warranty documents pertaining to the product purchased
  • Contact Sigma Luminous or the local sales representative to assist in the troubleshooting process
  • Upon finding out what part is required, a replacement purchase order is needed reflecting the product and pricing
  • Upon shipment, an invoice will be issued to the original customer
  • A shipping return label and packing slip will be provided to facilitate the process if applicable
  • Defective lighting products must be received within 30 days of shipment
  • Upon receipt, inspection, testing, and evaluation will be performed to find the cause for the defect and Sigma Luminous will notify customer of the result
    • Defective item under warranty – credit issued to customer
    • Damaged from misuse, improper installation/wiring – no credit
    • Working under designed specifications – standard return policy applies or product(s) returned to customer
  • Sigma Luminous is not responsible for the charges involved in replacing defective items, such as labor, lifts, equipment rentals etc.
  • High failure rates are evaluated on a case by case basis and are up to the discretion of Sigma Luminous Management.

 

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REV 8 September 4, 2018