Purchasing Terms

  • Ground Freight allowed on orders $3,000 or above shipping within the continental U.S

  • Customer must provide a Purchase Order if interested in initiating order
  • Please email all purchase orders to sales@sigmaluminous.com
  • Sigma Luminous will acknowledge receipt of PO within 1 business day of receipt, and may reject any purchase order with due cause
  • Purchase Orders may be cancelled by customer at no cost if cancellation is received within 5 business days of PO acceptance and order has not shipped
  • Sigma Luminous offers net30 trade credit for qualified buyers upon filling out a credit application
  • Sigma Luminous can also take payment via VISA, Mastercard, Discover, & American Express

30 Day Trial Policy

  • Trial orders must be pre-paid with credit card unless customer has open credit terms with Sigma Luminous
  • If customer has approved credit terms, a PO must be issued for the trial, with the designation “30 day sample trial” on the order.
  • After the 30 days has elapsed the sample may be kept or returned for a full refund
  • Contact Sigma Luminous to receive an RGA number and a return packing slip. Sigma Luminous cannot guarantee the timely receipt and refund for items shipped without authorization or RGA documentation
  • The item must be shipped within 10 days after the conclusion of the trial period to be eligible for a refund and tracking information must be sent to sales@sigmaluminous.com
  • All samples will be inspected upon receipt and refunds will only be processed for samples returned without any damage or visible wear/tear
  • When a PO is issued for the trial the invoice will either be due according to the terms stated on the invoice or will be credited once the parts are received and inspected
  • When a credit card is used to purchase the sample and it is returned, the credit card will be refunded once the item is received and inspected
  • The customer is responsible for all shipping costs associated with the 30-Day Trial program and the costs are non-refundable

Restocking Fee

  • Items returned are subject to Sigma Luminous’s Restocking Policy:
  • Returned within 60 days of invoice date – 30% restocking fee
  • Returned after 60 days of invoice date – no refund
  • Customized orders are subject to management’s discretion on a case by case basis and may change at any given time

Warranty Policy

  • Contact Sigma Luminous or the local sales representative to assist in the troubleshooting process
  • Upon finding out what part is required, a replacement purchase order is needed reflecting the product and pricing
  • Upon shipment, an invoice will be issued to the original customer
  • A shipping return label and packing slip will be provided to facilitate the process
  • Defective products must be received within 30 days of shipment
  • Upon receipt, inspection, testing, and evaluation will be performed to find the cause for the defect and Sigma Luminous will notify customer of the result
  • Defective item under warranty – credit issued to customer
  • Damaged from misuse, improper installation/wiring – no credit
  • Sigma Luminous is not responsible for the charges involved in replacing defective items, such as labor, lifts, equipment rentals ect
  • High failure rates are evaluated on a case by case basis and are up to the discretion of Sigma Luminous Management

Sigma Luminous Terms and Conditions